ChargePoint EV Chargers: Complete Brand Review

ChargePoint competes in the premium smart charger segment alongside Wallbox and Tesla. All three brands deliver excellent build quality, reliable apps, and strong charging speeds — but they differ in price, features, and ecosystem integration. Here is how they compare on the specs that matter most for home charging.

Bottom line: The Wallbox Pulsar Plus offers the best overall value at $449 with superior Bluetooth + WiFi connectivity and a slightly longer cable. The Tesla Wall Connector is the clear winner for Tesla owners thanks to faster charging speeds via NACS. ChargePoint's unique advantages are the plug-in option (no other premium smart charger offers this), Alexa integration, and the unified home + public charging app. If you frequently use public ChargePoint stations, having one app for everything is a genuine convenience advantage that competitors cannot match.

ChargePoint is not the cheapest home charger, and it is not the fastest. But it is one of the most well-rounded options on the market, and it is the best choice for specific buyer profiles.

The ChargePoint Ecosystem Buyer

If you already use ChargePoint public stations for workplace or road trip charging, the Home Flex creates a seamless experience. One app tracks all your charging — home and away. You can see total energy consumption, costs, and charging history across every ChargePoint station you have ever used. No other home charger brand offers this level of network integration.

The Renter or Frequent Mover

The NEMA 14-50 plug-in model is one of the few premium smart chargers you can take with you when you move. Hardwired chargers like the Wallbox Pulsar Plus stay on the wall when you leave. If you are renting or plan to move within 3–5 years, the plug-in ChargePoint is a smarter investment.

The "Set It and Forget It" User

ChargePoint's scheduling and reminder features are designed for people who want to plug in when they get home and never think about charging again. Set your off-peak rate schedule once, and the charger handles the rest. Alexa integration lets you check charging status without opening an app.

Who Should Look Elsewhere

Budget buyers should consider the Emporia Energy Smart ($249) or Grizzl-E Classic ($399). Tesla owners get faster charging with the Tesla Wall Connector. If you want the best app experience regardless of ecosystem, the Wallbox Pulsar Plus at $449 is hard to beat.

ChargePoint's biggest differentiator is the bridge between home and public charging. Here is why that matters and how the ecosystem works in practice.

The Unified App Experience

The ChargePoint app shows your Home Flex alongside every public ChargePoint station in one interface. Your charging history, energy usage, and cost tracking span both home and public sessions. This is particularly useful for tracking total EV ownership costs — something other apps like myWallbox or Tesla cannot do because they only see their own hardware.

Finding Public Stations

The ChargePoint app doubles as a station finder with real-time availability, pricing, and compatibility information for 250,000+ ports. While third-party apps like PlugShare offer similar functionality, having it integrated into the same app you use at home reduces friction. You can set "Waitlist" alerts for busy stations and get notified when a port opens up.

Cost Tracking Across All Charging

Home charging costs are calculated based on your electricity rate (which you enter in the app). Public charging costs come directly from the ChargePoint network. Combined, you get a complete picture of your monthly EV "fuel" costs — useful for comparing against your old gas bill or for business expense tracking. Use our EV charging cost calculator to estimate your monthly costs before purchasing.

Installation requirements differ between the two Home Flex models. Here is what you need to know before purchasing.

Hardwired Model (50A)

The 50A hardwired Home Flex requires a dedicated 60-amp circuit breaker (NEC 80% rule: 50A continuous load requires a 60A breaker). You need 6-gauge copper wire from your panel to the installation location. This must be installed by a licensed electrician, and most installations cost between $200 and $500 for labor, assuming your panel has capacity. If your panel needs an upgrade (common in older homes), expect to add $1,000–$2,500 for a panel upgrade.

Plug-In Model (NEMA 14-50)

The 40A plug-in model requires a NEMA 14-50 outlet on a 50-amp circuit. If you already have this outlet (common for electric dryers or RV hookups), installation is literally plug-and-play — zero electrician cost. If you need a new outlet installed, expect $200–$400 for an electrician to run the circuit and install the receptacle.

NEMA 14-50 vs NEMA 6-50 vs Hardwire

ChargePoint uses a NEMA 14-50 plug (four prongs — two hots, one neutral, one ground). Some competitors like Grizzl-E use a NEMA 6-50 plug (three prongs — no neutral). The 14-50 is more common in homes but either works for EV charging. Hardwiring eliminates the plug entirely and provides the most secure, permanent connection — recommended if you plan to stay in your home long-term.

Mounting and Placement

The Home Flex is indoor/outdoor rated (NEMA 3R enclosure) and can be mounted on drywall, concrete, or wood surfaces. The 23-foot cable gives you flexibility on placement, but ChargePoint recommends mounting near the front or rear of your vehicle's parking position, depending on where the charge port is located. For detailed installation planning, see our EV charger installation cost guide.

The ChargePoint app is available for iOS and Android and serves as the control center for your Home Flex charger. Here is what it does well — and where it falls short.

Charging Schedule

You can set daily charging schedules to take advantage of time-of-use (TOU) electricity rates. For example, if your utility charges $0.12/kWh between midnight and 6 AM but $0.35/kWh during peak hours, you can schedule charging to start at midnight automatically. The schedule supports different windows for weekdays and weekends. In our testing, the schedule triggered within 1–2 minutes of the set time — accurate enough for TOU rate optimization.

Energy Tracking

The app tracks energy consumed per session and aggregates it by day, week, month, and year. You can enter your electricity rate to see estimated costs. This data is useful for budgeting and for comparing against gas costs. The energy tracking is accurate — we verified it against our utility meter and found it within 2–3% of actual consumption.

Reminders and Notifications

You can set reminders to plug in if the charger does not detect a vehicle by a certain time. Charge completion notifications let you know when your vehicle is ready. You can also receive alerts if the charger goes offline or encounters an error.

Alexa Integration

ChargePoint is one of the few home chargers with Amazon Alexa support. You can ask Alexa to check your charge status, start or stop charging, and get energy reports. Google Assistant is not supported — a limitation if you are in the Google ecosystem.

Where the App Falls Short

The app lacks solar integration (Wallbox does this better with Power Boost), does not support load management across multiple chargers (Wallbox Power Sharing wins here), and has no integration with home energy management systems like Sense or Emporia Vue. WiFi setup can be frustrating in garages with weak signal, and there is no Bluetooth fallback like the Wallbox Pulsar Plus offers.

ChargePoint offers a 3-year warranty on the Home Flex, covering manufacturing defects and hardware failures. This matches the Wallbox Pulsar Plus warranty but falls short of Tesla's 4-year warranty on the Wall Connector.

What the Warranty Covers

The warranty covers defective components, electrical failures, and manufacturing issues. It does not cover damage from improper installation, power surges, or physical damage. ChargePoint requires proof of purchase and may request photos or diagnostic information before approving a claim.

Customer Support Channels

ChargePoint offers phone support (1-888-758-4389), email, and an online support portal. Support hours are Monday through Friday, 6 AM to 6 PM Pacific Time. In our experience, phone wait times averaged 10–15 minutes, and email responses came within 24–48 hours. This is a step above most competitors — Wallbox support can take 3–5 business days for email responses, and smaller brands like Lectron can be slower still.

Warranty Claim Process

If your charger fails under warranty, ChargePoint typically ships a replacement unit rather than repairing the original. You may need to return the defective unit at ChargePoint's expense. The process is straightforward but can take 1–2 weeks from initial contact to receiving the replacement.

While this review focuses on the Home Flex for residential use, it is worth noting that ChargePoint is a major player in commercial and fleet EV charging — and this matters for home buyers because it speaks to the company's long-term viability and software expertise.

Commercial Products

ChargePoint offers the CT4000 and CP6000 series for workplace and retail charging, plus the Express Plus platform for DC fast charging. These commercial products serve businesses like hotels, shopping centers, apartment complexes, and corporate campuses. ChargePoint's commercial software platform handles billing, access control, and fleet management — features that trickle down as polish and reliability in the consumer app.

Fleet Solutions

ChargePoint's fleet management platform serves delivery companies, transit agencies, and corporate fleets with route planning, charging optimization, and energy management. Companies like FedEx and GM use ChargePoint fleet products.

Why This Matters for Home Buyers

ChargePoint is a publicly traded company (NYSE: CHPT) with deep roots in commercial infrastructure. This gives them a financial stability and software engineering depth that smaller competitors cannot match. When you buy a Home Flex, you are buying into an ecosystem backed by institutional investment and enterprise-grade engineering — not a startup that might disappear in two years.